Company Contacts

Remember customer service?

We do too! At Orca, a real live person always answers the phone between 8:30 and 4:30 PST. Give us a call.

Phone: 1-800-210-5277
Fax: 1-877-408-1551
Email: orca@orcabook.com

Special and Bulk Book Sales

Orca Book Publishers is proud to offer bulk and customized book sales for organizations across Canada and the U.S. Whether you're welcoming new families, supporting early literacy or promoting health, wellness and equity, we’ll help you find the right books and make them your own. Learn more about Special Sales with Orca.

Rights Inquiries

For rights inquiries, please contact Ruth Linka at rights@orcabook.com.

Returns

For damaged books or books received in error, please email accounts@orcabook.com for permission to return. Returns may be made without prior authorization not before 3 months or after 12 months from invoice date. All returns must be received in mint, resalable condition. Books ineligible for credit may be returned at the customer's expense. To receive full credit, return shipment must include an accurate packing slip detailing invoice numbers and dates, ISBN and list price of titles, and discounts and quantities of each title returned. Books returned without sufficient information will be credited at 50% of retail price. Returns are for credit only. Clearly mark "Returns" on the outside of the box. Returns must be packed in boxes that do not exceed 18 kg.

Canadian Returns

US Returns