Company Contacts

Remember customer service?

We do too! At Orca, a real live person always answers the phone between 8:30 and 4:30 PST. Give us a call.

Phone: 1-800-210-5277
Fax: 1-877-408-1551

1016 Balmoral Road
Victoria, BC, V8T 1A8


United States
PO Box 468
Custer, WA, 98240-0468

Bulk Purchases

We offer discounts on bulk purchases of books, including branded versions of popular titles for distribution to your network. If there's something in our catalog that interests you, let us know and we would love to work with you on the right book for your needs. Email us at

Rights Inquiries

For rights inquiries, please contact Ruth Linka at


For damaged books or books received in error, please email for permission to return. Returns may be made without prior authorization not before 3 months or after 12 months from invoice date. All returns must be received in mint, resalable condition. Books ineligible for credit may be returned at the customer's expense. To receive full credit, return shipment must include an accurate packing slip detailing invoice numbers and dates, ISBN and list price of titles, and discounts and quantities of each title returned. Books returned without sufficient information will be credited at 50% of retail price. Returns are for credit only. Clearly mark "Returns" on the outside of the box. Returns must be packed in boxes that do not exceed 18 kg.

Canadian Returns

Orca Book Publishers
730 Tyee Road
Victoria, BC V9A 6X3


US Returns

Returns via courier:
Orca Book Publishers
Suite 110, 7068 Portal Way
Ferndale, WA 98248


Returns via USPS
Orca Book Publishers
PO Box 468
Custer, WA, 98240-0468